Digital transformation
357 whitepapers and resources
Webinar: Unlocking the small business opportunity
The SME insurance market is moving online and digital first. What’s the next move for insurers to stay competitive? Watch this webinar to find out how insurers can exceed SME customer expectations, personalise at scale and succeed in a crowded market.
Are insurers racing to be online-only excluding disabled customers?
As the insurance sector increasingly digitises, this article examines the barriers disabled customers face in accessing online insurance services, as well as the measures that have been implemented by insurers to address these issues.
GenAI in insurance: A roadmap for digital transformation
Generative AI (GenAI) has emerged as a disruptive force in the insurance industry, capable of revolutionising underwriting, claims processing, fraud detection, and more. This content sheds light on why a five-step roadmap can help insurers to facilitate a large-scale adoption of GenAI.
Five ways to simplify commercial lines
The commercial lines insurance industry stands at a pivotal crossroads, where unprecedented challenges meet boundless opportunities for innovation. This guide explores five key challenges facing the market and how commercial lines insurers can tackle them head on.
Understanding insurer motivations for modernisation and transformation
As the pace of change continues to accelerate and technology evolves, insurers are looking at ways to modernise existing technology, streamline operations, and achieve greater business agility. This content sheds light on insurers’ common motivations for modernisation and digital transformation.
Body cameras improve claims dispute times and pricing
Last year AXA started to provide body cameras free of charge to contractors in a move it claimed would enable broker clients to highlight best practice to its underwriters. This article looks at how body cameras can help decrease the length of claims disputes involving brokers.
SME insurance in transition: Adapting to a digital-first world
The SME commercial insurance market is at a tipping point, driven by rapid digital adoption, evolving customer demands, and the ongoing challenge of underinsurance. This whitepaper sheds light on the changing dynamics and how insurers can meet the needs of a fast-moving, digital savvy SME sector.
Revolutionising insurance: The imperative of data-driven decisions in a dynamic market
In today's rapidly evolving insurance landscape, the strategic adoption of data-driven decisions is imperative. This whitepaper explores how insurers can unlock the power of advanced analytics to mitigate risks, streamline operations and enhance customer satisfaction.
Webinar: Turn change into opportunity with a digital-first transformation strategy
With evolving regulation, changing customer needs and ongoing management of legacy systems, insurers face a dynamic landscape that demands agility and innovation. This webinar explores how insurers can turn these challenges into opportunities by taking a digital-first approach to transformation.
The tech winds of change: Insurance predictions for 2025
What’s in store for insurance and insurtech over the coming year? In this podcast, Sapiens’ Graham Gordon and Amanda Ingram kick off 2025 with their predictions for the year ahead. Topics covered include customer engagement, hyper-personalisation and AI strategies for insurers.