Automation
250 whitepapers and resources
Shift exceeds expectations with underwriting risk detection
One of Shift’s European P&C clients conducted a review to identify applications for Shift’s AI decisioning capabilities, to address challenges for its underwriting team. This case study highlights how the insurer achieved £850k in annual projected underwriting risk mitigation within five months.
Embedded insurance: Expand your ecosystem partnerships to increase penetration and win new customers
Duck Creek Technologies Managing Director for EMEA, Shreyas Vasanthkumar, recently participated in a panel discussion where specialists discussed how embedded insurance can improve customer experience and outcomes. This blog highlights two key takeaways from the debate.
Customer retention: Mind the gap
Acquiring a new customer is between five and 25 times more expensive than retaining an existing one. Within insurance, the average customer retention rate is just 84%. This blog highlights how a four-step systematic and scientific process can help insurers improve customer retention.
AI integrated underwriting and claims solutions
Gradient AI and Duck Creek offer integrated underwriting and claims management solutions that combine Gradient AI’s state-of-the art AI solutions with Duck Creek’s industry leading policy and claims products in the cloud. Read this product guide to find out more about the key benefits for insurers.
Eight ways to improve claims processes and handling
Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving the claims process and handling. This blog highlights eight ways to improve claims management.
Seven insurance technology trends that will transform the P&C industry in 2023
The development and implementation of new insurance solutions in the P&C insurance industry are already well underway in 2023. This blog sheds light on what’s new in P&C insurance technology and seven new insurance technology trends to expect this year.
How does artificial intelligence make subrogation viable and valuable?
Subrogation offers insurers the important chance to reduce claim costs by assigning full or partial responsibility to another party. This content sheds light on how artificial intelligence can help insurers make better decisions about whether to pursue subrogation early in the claims process.
Tech trends #16: How technology is transforming P&C insurance
In this short video, Laura Drabik, chief evangelist at Guidewire outlines how new technologies enable insurers to make a profound difference in people's lives. Watch this video to find out about the exciting ways in which insurtech is improving customer journeys and claims service.
Claims decisioning - the missing ingredient for P&C insurers
Insurers have invested millions in automation technologies, yet OCR and RPA still don’t deliver much in the way of expense reduction. This blog highlights how AI-based decisioning helps insurers’ existing technology investments process claims without calling for human assistance at the first hurdle.
Other industries are investing heavily in AI - what can insurers learn from them?
In 2022, 25% of insurers will report widespread adoption of artificial intelligence. This blog highlights what insurers can learn about AI adoption from the automotive, retail and pharmaceutical sectors.