Automation
342 whitepapers and resources
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
This article explores why insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI.
Using AI in insurance underwriting for accelerated time-to-value
By turning to AI in insurance underwriting, insurers can avoid costly delays, streamline processes, improve accuracy, and create an optimal customer experience. This blog discusses four ways to use AI to improve underwriting processes and give you an overview of best practices to avoid risks.
Why AI won’t fully replace the human touch in insurance
Although AI will play a pivotal part in modernising cumbersome, legacy insurance practices, one thing it won’t fully replace is the human touch. This article highlights why a combination of AI technology and the human touch can redefine customer success within the insurance market.
How insurers can up their claims game
The often glib promises about speedy, hassle-free claims settlement could be catching up with the industry, as the FCA starts to ask serious questions about the promises being made, and the failures to live up to customer expectations. This article explores how insurers can up their claims game.
Unforeseen impact of generative AI on insurance
AI holds huge potential and is proliferating fast. However, little is known about how these mathematical neuron-based deep learning models really work. This article sheds light on why labelling everything as generative AI is confusing at best, and at worst could be a very dangerous mistake.
Insurance claims process automation: Three areas to automate
New and advanced technologies are paving the way for smoother, more efficient claims handling. Claims processing automation can streamline routine tasks, reduce risk of errors, and enhance customer satisfaction. This blog explores three key areas to focus on for effective automation.
Three things to look for in an automated underwriting system
Intelligent automation including AI can free up underwriters to focus on high-impact tasks. However, to provide meaningful improvements to the underwriting process, automation needs to be carried out effectively. This blog discusses three important requirements for a modern underwriting system.
The evolution of embedded insurance for growth
Embedded insurance is becoming a game-changer in the insurance industry, enabling insurers to meet modern consumer demands for convenience, personalisation, and seamless digital experiences. This eBook explains how insurers can leverage embedded insurance to seize new avenues for growth.
Allianz’s Fletcher on fraud prevention in the age of technology
While technological advancements bring tremendous opportunities and benefits, they also present new challenges, particularly in our sector and role of insurance fraud prevention. This article explores why prevention is better than a cure when it comes to combating fraudulent activity.
Buzzwords vs capabilities: Deciphering insurance cloud solutions
Insurers can benefit from embracing SaaS insurance cloud solutions that streamline operations, enhance agility and provide reliable services. However, understanding the technical landscape can be challenging. This blog demystifies some of the buzzwords and clarifies the attributes of key frameworks.