Automation
246 whitepapers and resources
A beginner's guide to underwriting workbenches
Underwriting workbenches represent an opportunity for insurers and MGAs to increase their competitive edge by automating administrative processes, augmenting data sets and increasing regulatory compliance. Download this report to find out more.
A conversation with ChatGPT on insurance use cases
As insurers continue to focus on providing more humanised experiences, generative AI technologies such as ChatGPT will likely play a role in the way that people, businesses, and insurers interact. To find out more, Duck Creek’s Rob Savitsky interviewed ChatGPT directly.
Unpacking ChatGPT & OpenAI with Bob Breynaert of Microsoft
Microsoft is a strategic partner and investor in OpenAI, the creator of ChatGPT and other AI models. In this podcast, Duck Creek’s Rob Savitsky and Scott Field chat with Bob Breynaert of Microsoft about how insurers can leverage ChatGPT and other OpenAI models to enhance customer experience.
Mitigating the impacts of economic uncertainty using artificial intelligence
Insurers are not immune to the conditions driving uncertainty in our economy. They can, however, take real steps to ensure their business is protected from many of those risks. This content highlights how insurers can leverage artificial intelligence to mitigate the impacts of economic uncertainty.
Power of the collective: Singapore insurers unite to fight fraud
Insurers across Singapore have joined forces as part of the General Insurance Association (GIA) to detect and disrupt fraud. This customer story highlights how GIA’s member insurers use Shift’s unique AI-powered technology to analyse travel and motor claims in Singapore for fraud indicators.
Assurant’s focus on innovation increases fraud detection
Assurant and Shift Technology have been working together to detect claims fraud since 2018. This case study highlights why Shift’s powerful fraud detection AI has become integral to the Assurant SIU team and enabled the Fortune 500 company to deal with evolving fraud schemes.
Shift exceeds expectations with underwriting risk detection
One of Shift’s European P&C clients conducted a review to identify applications for Shift’s AI decisioning capabilities, to address challenges for its underwriting team. This case study highlights how the insurer achieved £850k in annual projected underwriting risk mitigation within five months.
Embedded insurance: Expand your ecosystem partnerships to increase penetration and win new customers
Duck Creek Technologies Managing Director for EMEA, Shreyas Vasanthkumar, recently participated in a panel discussion where specialists discussed how embedded insurance can improve customer experience and outcomes. This blog highlights two key takeaways from the debate.
Customer retention: Mind the gap
Acquiring a new customer is between five and 25 times more expensive than retaining an existing one. Within insurance, the average customer retention rate is just 84%. This blog highlights how a four-step systematic and scientific process can help insurers improve customer retention.
AI integrated underwriting and claims solutions
Gradient AI and Duck Creek offer integrated underwriting and claims management solutions that combine Gradient AI’s state-of-the art AI solutions with Duck Creek’s industry leading policy and claims products in the cloud. Read this product guide to find out more about the key benefits for insurers.