Automation
342 whitepapers and resources
Webinar: Unlocking the small business opportunity
The SME insurance market is moving online and digital first. What’s the next move for insurers to stay competitive? Watch this webinar to find out how insurers can exceed SME customer expectations, personalise at scale and succeed in a crowded market.
Reflections from Insurtech Insights: AI dominates the conversation
If there was one dominant theme at Insurtech Insights, it was AI. AI has the potential to reshape insurance… but only if it’s implemented with clear, practical use cases. Stephen Richardson, regional sales manager, UKI & Benelux at Sapiens shares his reflections from Insurtech Insights.
How insurers can navigate the threat of biased AI
This article outlines why insurers should take more care when handling customer data to train artificial intelligence pricing models.
Lessons for insurers to learn from social media use of AI
Going head-to-head with artificial intelligence is pointless, according to Sarah Bateman, head of data and AI for Altus Consulting, who argues we need a blend of AI efficiency with human re-assurance to be successful.
Employment law update
The upcoming changes to employment law in the UK for 2025 are set to bring significant transformations to the workplace and have far-reaching consequences for businesses. John McGrath from ARAG Law summarises the key areas for change and possible consequences for businesses to look out for.
Podcast: AI's fundamental shift in insurance operations
What’s the insurance industry’s favourite two letters? It’s ‘AI,’ as AI technology is transforming insurance with efficiency, data-driven decision-making, and enhanced customer experience. This podcast sheds light on AI’s fundamental shift in insurance operations, and Sapiens’ own AI approach.
Achieving truly intelligent automation: Key takeaways from Insurance Innovators Nordics
At the recent Insurance Innovators event in Copenhagen, industry experts got together to talk about how automation is shaking up workflows, making processes smoother, and improving customer experience. This blog provides some key takeaways from the event.
Why data-sharing is essential to fighting travel insurance fraud
Travel insurance is seen as the easiest personal cover for fraud. Low-value claims face less scrutiny, making them a target for first-time fraudsters. This article examines what it will take to stop travel being an easy target for false claims.
Podcast: Autonomous vehicle revolution shaking-up insurance
The potholes plus dirty road signs pushing the brakes on mass rollout of autonomous vehicles on UK roads are examined in this Insurance Post Podcast episode.
Innovating insurance with persona-based insights and tools
Insurers face growing pressure to deliver smarter, personalised, data-driven experiences to relevant personas including brokers, customers and employers. This blog highlights how insurers can leverage persona-based insights and tools to elevate customer satisfaction and maintain a competitive edge.