Claims
463 whitepapers and resources
Claims
Personalising the policy owner's experience throughout the policy lifecycle
The insurance policy lifecycle can have many stages, and when it comes to personalising experiences, policy sales, underwriting and claims offer some exciting opportunities. This blog highlights how insurers can personalise the policyholder experience throughout the policy lifecycle.
Agriculture – how can brokers help the sector face up to risks, old and new?
Whether it is inflation, weather, rural criminals or staff shortages, the agricultural market has certainly borne the brunt when it comes to feeling the force of social and climate change. This article investigates how the insurance sector is helping farmers navigate the pressures they are facing.
Resolving legal disputes for landlords and tenants
As mediation and other forms of alternative dispute resolution recover some lost ground, this content explains how a new process that ARAG developed in response to the Coronavirus Act, is proving every bit as helpful in the difficult circumstances created by the cost-of-living crisis.
Eight ways to improve claims processes and handling
Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving the claims process and handling. This blog highlights eight ways to improve claims management.
Future of insurance claims is a 'data first' approach
There is little doubt the insurance industry will need to adopt a ‘data first’ approach to provide effective claims management processes in the future. This blog highlights why putting data first may take a change in mindset and the importance of taking a holistic approach to claims assessments.
How does artificial intelligence make subrogation viable and valuable?
Subrogation offers insurers the important chance to reduce claim costs by assigning full or partial responsibility to another party. This content sheds light on how artificial intelligence can help insurers make better decisions about whether to pursue subrogation early in the claims process.
New data sources to enrich the insurance claims experience
Customer data management and identity solutions have emerged to allow insurance providers to process claims quicker from verified parties while adding appropriate review processes for high-risk claims. Read this short blog to find out more about the potential benefits.
Misstatements and errors: Opportunistic home insurance claims fraud adds up to millions
Two-thirds of home insurance consumers think it is somewhat, or completely acceptable to manipulate the information they provide to price comparison sites to keep prices down. This blog highlights how access to contributory claims data could help home insurers tackle opportunistic claims fraud.
Welcoming greater broker involvement with loss adjusters
The claim is the moment of truth, the sole reason anyone buys an insurance policy. David Ross, executive director, Chartered Institute of Loss Adjusters, discusses the drive to have the majority of members achieve chartered status and why brokers are working their way into the world of claims.
Alternative ways to resolve tenancy disputes
Alternative dispute resolution has been on something of a rollercoaster ride in recent years. While formal mediation meetings come first to mind, numerous ADR mechanisms have been developed to suit different legal processes. This blog highlights alternative ways to resolve tenancy disputes.