Global survey report: Management perspectives on transformation in insurance

What's driving change in the insurance industry and where does intelligent automation fit?

Insurance companies are realising that there are tools to help drive their transformation initiatives forwards. Robotic process automation (RPA) has been around for quite some time, however intelligent automation (RPA coupled with artificial intelligence and machine learning technology) is becoming more widely recognized as a platform for change.

But despite the drive for change, the same challenges that have historically held back insurance providers are yet to be overcome. Legacy systems, data and processes can be difficult and expensive to modernise, and simply bringing in new technologies, layered on top of the old, creates its own problems.

To understand how insurance companies are adopting intelligent automation (IA), where they are on their transformation journey and what factors are influencing transformation at scale, SS&C Blue Prism undertook research with 511 senior professionals from the global insurance industry, covering North America, EMEA and APAC.

Based on the results, this report sheds light on:
• The major business challenges impacting the insurance industry.
• Insurers’ primary strategic priorities.
• The maturity of insurance intelligent automation programs
• How insurers are planning to scale automation in the future.
• How the industry can champion change.