People Management
259 whitepapers and resources
People Management
How digital workers can complement human underwriters and enhance the customer experience
This content focuses on why many insurance companies are turning to intelligent automation to support existing underwriting functions and leverage the value of data. Download this article to discover how digital workers can complement human underwriters and enhance the customer experience.
Redefining diversity for growth and resilience in insurance
In today’s business landscape, the definition of diversity has been broadened to include diversity of talent and ideas, supply chain, geography and operations, and digital fluency. This content focuses on how insurance companies can embrace five vectors of diversity to drive growth and resilience.
What is HMRC's guidance for extended furlough?
On 10 November 2020, HMRC published full guidance on the extended Coronavirus Job Retention Scheme, also referred to as the Furlough Scheme, which has been extended to 31 March 2021. In this article, Hannah Thomas, Solicitor, Markel Law, highlights four key changes relevant to employers.
The strategic intelligent automation index: How boards are shaping future organisational models around a digital workforce
The digital workforce has come of age in 2020 during the Covid-19 pandemic. This report sheds light on Blue Prism’s analysis of annual reports issued by FTSE 350 companies and how boards are shaping future organisational models around a digital workforce.
What impact has the coronavirus had on the employment tribunal process?
In this video, Stephen Moore, Partner and Head of Employment at Ashfords LLP, discusses how the tribunal process was struggling before the pandemic and how it has been affected since.
What steps can businesses take to avoid an employment tribunal?
In this video, Stephen Moore, Partner and Head of Employment at Ashfords LLP explains some of the steps that employers can take to head off employment disputes and avoid tribunal claims.
What longer-term implications will the pandemic have for employment law?
In this video, Stephen Moore, Partner and Head of Employment at Ashfords LLP talks about the longer impact the pandemic is likely to have on the world of work and the laws that govern it.
Spotlight: Future of insurance work – Value employees and customer and reap the benefits
In 2020, every insurance provider has had to adapt their operations to address the need to protect employees, whilst ensuring customers are served well. This article highlights the benefits of valuing employees and customers, and why business transformation is now top of the agenda.
Spotlight: Future of insurance work - Transitioning back to the office
When lockdown happened in March, insurers and brokers rapidly transitioned to remote working. This spotlight focuses on whether the changes are permanent, what the future might look like and what this means for personal relationships in insurance as well as attitudes towards new technology.
Insurance and Covid-19: Initial reaction to the crisis and rebuilding in a new environment
The insurance industry has been impacted profoundly by the Covid-19 pandemic. In this video, an expert panel assess what the landscape is like for the industry moving forward and the challenges which need to be addressed including managing a remote workforce and maintaining high service levels.