People Management
344 whitepapers and resources
People Management
AI shouldn’t spell the end of human insurer judgement
Artificial intelligence excels at prediction, but it does not possess judgement. This article explains the ways human judgement will become more common as AI systems proliferate, and why business leaders need to be aware that humans will still be essential to manage risk.
Employment law: Not such a quiet year
While 2024 may not have produced many headline-grabbing changes to employment legislation, it has seen numerous reforms. This article highlights changes impacting: taxation; National Insurance; working time and holiday entitlement; flexible working arrangements; the Equality Act 2010.
Bridging the gap: Solutions for the subsidence skills crisis
Subsidence claims are indisputably on the rise and this trend is unlikely to go into reverse. This content highlights why the insurance market needs to radically rethink how it approaches this complex area of claims and how the industry can address the subsidence skills crisis.
Diary of an insurer: Zurich’s Amy Brettell
Amy Brettell, managing director of Zurich Municipal, brings together people from underwriting, claims, risk, finance, and the market to identify the actions that need to be taken due to emerging themes. In this article, Amy explains what a typical working week can entail as a managing director.
Get to know: Changes to employment law
On April 6 2024, new legislation came into force that will impact employees’ rights to time off in relation to paternity leave and carers leave as well as flexible working rights. In this content, ARAG’s partners at Law Express shed light on the latest changes to employment law.
Newsletter: The stress busting edition
Stress Awareness Month has been held for the last 32 years to raise awareness of the causes and cures for our modern-day stress epidemic. In this content, ARAG’s partners at Vita Health Group highlight the physical and mental impact of stress, and six simple ways to better manage stress.
Trade voice: Ajay Mistry on why networking is more important than ever
In this article, Ajay Mistry, founder of Gambit Partners and an advisory board member of the Chartered Insurance Institute’s broking community, outlines seven reasons why networking is crucial for insurance brokers.
Is remote working right for the insurance industry?
Following the firing of an insurance employee whose keystrokes showed she wasn’t working enough from home, this article explores whether remote working is suitable for fresh entrants to the industry.
Sidestep project failure by building all-star delivery teams
Do change leaders in the insurance industry have anything to learn from sports psychology when it comes to motivating teams to achieve success? This guide explores how to inspire talented people to work together to deliver project outcomes.
View from the top: Creating customer-centric insurers
In this article, Amanda Fox, chief customer officer at Markerstudy, outlines the importance of communication, product design and employee engagement for insurance businesses pursuing a truly customer-centric approach.