Accelerating digital agility in insurance: Unlocking exceptional customer experiences with automation
Today’s insurance consumer wants smooth and convenient service, and only insurers who can deliver it will succeed in the 21st century. Designed for insurance leaders, this e-book explains how insurers can unlock the door to smarter automation and unleash higher return on experience.
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. This content sheds light on the latest developments and how the insurance industry is harnessing the latest technologies to aid the fight against fraud.
How is your organisation keeping pace and staying ahead of fraud schemes and regulatory mandates to monitor for them? This content focuses on how organisations can leverage analytics and artificial intelligence in the fight against fraud and financial crimes.
Many insurers are now adopting automation to streamline processes, but only a few have gone beyond their initial use cases and discovered the real potential of automation. This white paper looks at the specific areas in which an insurance company can reap the most benefits from automation.
In this video, Aviva, NFU Mutual and RSA discuss the best approaches to creating a strong company-wide culture to tackle fraud, emerging fraud patterns and how to ensure fraud operations stay one step ahead of fraudsters.
The 'desperation effect': Preparing for a rise in customer claims as a result of a Covid-induced economic downturn
As the economy scrambles to recover from the Coronavirus pandemic and ensuing lockdown, what are the anticipated challenges for insurance claims and fraud teams? In this video, Zurich, Kennedys and the Insurance Fraud Bureau discuss what trends are emerging.
The claims and fraud landscape has changed dramatically since the start of the year. In this video, Munich Re, Davies Group and FloodFlash discuss what lessons have been learnt in 2020 and how insurance fraud and claims operations might change in the future as a result of Covid-19.
This 2020 Insurance fraud report focuses on how Covid-19 has impacted the fraud landscape and long-term industry trends. Topics covered include: fraud detection during a pandemic; data challenges; setting a fraud-fighting culture; using social media to combat fraud; driving digital change safely.
In the wake of a global pandemic, this content focuses on the specific trends which are reshaping the insurance industry. Topics covered: customer expectations in 2020; artificial intelligence and automation; partnerships between insurers and technology companies; using blockchain to detect fraud.
In this blog, Martino Scheepens, Customer Success Manager at FRISS, sheds light on monthly claims trends since March and why fraud will be increasingly seen as a way out for desperate people and businesses as a result of the pandemic.