Why you’re disappointing customers with traditional policy administration (and how to delight them instead)

As a low-touch industry with very high lifetime customer value, insurance offers few opportunities to impress customers — and success or failure makes a big impact.

Policy administration is one of the areas where insurers can delight or disappoint, so making the experience as simple and painless as possible is critical.

For insurance executives who want to transform policy administration into a customer experience advantage, this guide explains:

1. Why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers.
2. How new technology is driving changes to the discipline of policy administration.