CII policy briefing: FCA thematic review on general insurance appointed representatives

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Following concerns highlighted in its latest business plan, the Financial Conduct Authority (FCA) has published the results of a detailed thematic review into general insurance firms using the appointed representatives regime. This CII policy briefing highlights the main findings and material risks.

Topics covered:
• Immediate actions.
• Business models and risk management.
• Governance and oversight.
• Customer outcomes.
• Areas of additional risk: Warranty, travel and GAP.