The unprecedented challenges of the last 18 months have drastically shifted the insurance market. Digital transformation has been on insurance companies’ agenda for few years now, but Covid-19 pandemic has greatly accelerated this trend.
Consumers have become used to the idea of immediate response and like the feeling of being in control. This may all sound intimidating, but the “next normal” brings with it incredible success for businesses that are prepared to adapt, develop, shift, and redesign their business model.
Read on to discover the three areas you need to focus on if you’re to grow and thrive, and how PayPal can help turn the obstacles you’re currently facing into opportunities.