In recent years, the UK insurance industry and its regulators have been making concerted efforts to become more customer centric.
From the perspective of the FCA, a key motivation is to improve outcomes for customers - especially the most vulnerable - by pushing insurers to make their pricing processes fairer and more transparent.
In this eBook, we’ll show how:
• Addressing price walking can be a starting point for a broader transformation.
• Getting ahead of regulatory requirements with a more proactive approach to customer-centric pricing can create competitive advantage - shifting customers’ primary decision-making criteria away from cost and towards quality of service, relevancy of products and level of cover.