Automation and machine learning: The future of insurance

Automation and machine learning are empowering today’s consumers and raising the bar for customer experience in every business, from fast food delivery to online banking. For insurance, there is now a need to match these rising expectations and deliver the speed, simplicity, transparency and mobility in customer service that is transforming other sectors.

This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.