Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise

Claims processes form a matrix of touch points, each with differing demands and data requirements. Even for the most straightforward cases, this creates claims that take longer to settle and which cost more for the insurer to handle.

At large insurers, it’s a challenge that’s compounded by complex operating models which lack process standardisation across lines of business, regions and functions, pushing operational costs up further.

This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.