Beyond convenience: Claims reimagined

The world is turning into a hyper-digitalised environment. Consumers expect state-of-the-art digital journeys in any life situation and want to engage with any service provider at their terms and through touchpoints they choose. Insurers seek opportunities to innovate, engage with their customers and at the same time grow efficiently and optimise operations. A claim is the most important touchpoint with a customer, the moment of truth.

New technology provides insurers with the ability to create a frictionless claims experience for their policyholders, increase engagement with them through proactive services and optimise their overall claims operations and expense. Service providers can be integrated easily into the whole process flow. And claims adjusters receive a better claims handling experience through infusion of analytical insights into their operational workflow to make better informed decisions.

This content focuses on how insurers can utilise technology to turn claims processes into a transparent, convenient and seamless experience for all stakeholders.

Topics covered include:
• Claims management in a hyper-digitalised world.
• Digital claims management.
• Smart claims management.
• Connected claims management.