Many have pointed out that Covid-19 didn't create new technology trends in P&C insurance, it just accelerated them. But that doesn't mean a decade's worth of digital transformation crammed into 18 months has been easy.
As the world reopens in fits and starts, insurers find themselves competing on terra incognita - a consumer landscape transformed by adoption of digital channels that have sent expectations for ease and convenience into the stratosphere.
To stay on top of rapidly evolving buyer sentiment, Guidewire conducted extensive, remote video interviews with a representative sampling of insurance customers spanning a diverse range of consumer segments roughly six and 12 months into the pandemic. What emerged was the picture of a marketplace that has undergone - and continues to experience - profound change.
Download this blog to find out more about how customer expectations are changing and three technology trends which are impacting P&C insurance.