The future of commercial insurance broking

To prosper by 2027, broking firms need to choose their business model, individuals need to embrace learning and insurers need to reward good practice in client management.

This report analyses the present state of the UK's SME commercial insurance broking market and looks forward ten years to how the market, and those working within it, will need to adapt and change to be both relevant and successful in 2027.

One of the key findings of the report is that the majority of SME customers see their relationship with their insurance broker as a transactional rather than an advisory one and would, in principle, be comfortable buying all or some of their insurance products online in the future. Over half also see their broker only once a year, yet 50% said they would be willing to spend more time with a well-informed risk adviser to discuss elements of their business and the risks they face.

Download this report to find out more.

Topics covered:
• Commercial insurance broking in 2017.
• The client-broker relationship.
• Brokers, clients, insurers, technology - to 2027.
• The future of broking careers and organisational structures.
• Broking in 2027.