Q&A: Flooding and the role of the loss adjuster

Following a major flood, it is highly likely that a loss adjuster will be one of the first people that the customer comes into contact with. However, despite their central role in the insurance claims process, not all customers understand what loss adjusters actually do.

By understanding the role, what should be expected and what steps to take before, during and after the event, brokers can help policyholders ensure a smooth claims process.

In this article, Mike Weatherhead, Director, Head of Technical Best Practice at Vericlaim, Zurich's partner loss adjusters, explains how all parties can get the most from the interaction.