Claims management customer success story: Endsleigh Insurance

Endsleigh is the UK's leading provider of insurance to students, graduates, and young professionals, providing home, gadget, travel, motoring and landlord policies. Endsleigh found that one area that was of particular priority for customers was the time taken to settle claims for prized possessions. Collecting the information needed to validate and settle claims proved time-consuming, from simple claims requiring photo or receipt evidence to more complex claims requiring a customer visit by an Endsleigh loss adjuster. Endsleigh realised that the right technology could make the process more efficient while delighting their customers.

This case study looks at how Endsleigh Insurance leveraged LogMeIn's Rescue Lens solution to create a "one-touch" claims process, empower claims handlers to easily capture evidence for law value claims electronically and deliver a fast, convenient claims process for its customers.