Supporting the Internet of Things

By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet; some estimates predict that this hyper connectivity will generate $2.3 trillion in revenue by the year 2025. It’s called the Internet of Things (IoT), and while this rapid expansion will undoubtedly present new support issues, it will also present an opportunity for internal support and their vendors' external, customer-facing support to cooperate formally to benefit a business's end users.

To discover how and whether support organisations are planning for the IoT explosion, HDI fielded a survey in May and June 2015 to assess what both internal support and external, customer-facing support organisations are doing to prepare.

This five page report sheds light on the research findings.