Adoption of a digital workforce within insurance carriers has been inconsistent, with one carrier experiencing a significant positive impact while other carriers are still dabbling with the concept.
In this podcast, Blue Prism’s Michael Marchuk talks with Sanjay Kaniyar, a partner with McKinsey & Company, who explains how strategic thinking will lead the insurance industry to see intelligent automation as a driver of real digital transformation.
• Why the insurance industry has been so inconsistent in adopting intelligent automation.
• What hinders the scaling of an automation platform within insurance carriers.
• The importance of positioning automation as a strategic enabler of transformation goals.
• Understanding the capabilities needed to successfully implement an enterprise-level automation program.