The Covid-19 pandemic has dramatically reshaped the operational risk landscape. New ways of working have brought fresh challenges, ranging from the practical to the privacy-related. Meanwhile, widespread volatility has shone a spotlight on risk - revealing vulnerabilities and redefining the very notion of operational resilience.
EXL and Insurance Post recently joined risk and privacy leaders from the insurance industry to review the effects of a tumultuous few months and to discuss the lessons and opportunities they have identified along the way.
Based on the discussion, this article shares five critical learnings that insurers must apply, if they are to seize the initiative on privacy, cyber risk and operational resilience.