Building a Customer-Focused Business

The most interesting thing about this feat is that, having hit their USD 1 billion premium milestone in late 2015, they doubled it in just a little over 18 months. This says a lot about the vitality of our current construction market but also says quite a bit about how a team, so dedicated to serving its customers, can achieve such unbelievable success. Gary Kaplan, president of XL Catlin's North America Construction, built this team and he's sharing his insights on why they're succeeding big time.