Inclusivity: No-one should face barriers when accessing insurance

Technology must work for all people, whatever their language, location, or ability. Critical and indeed often mandatory services like insurance clearly must be accessible to people regardless of their hearing, movement, sight, or cognitive ability.

However, when tools and applications are poorly designed, they can create barriers that exclude people from accessing insurance.

This blog highlights some important considerations for insurers and their technology partners when it comes to developing new tools and services for customers.