Embedding digital intelligence in operations

Digital transformation is one of the most pressing issues facing companies today. While many businesses have begun transforming, few have achieved significant outcomes from digital. EXL’s research found that only 33% of organizations state they are achieving significant outcomes from transformation.

EXL partnered with Harvard Business Review Analytics Services to survey 800 global executives about why digital transformations fails. By taking these pitfalls into account, companies can be better positioned for digital transformation success.

This report looks at how organisations can design an effective digital transformation strategy, whilst skilfully embedding digital intelligence into operations to deliver incomparable customer experiences and cutting-edge business outcomes.