When lockdown happened in March, brokers and insurers that had already invested heavily in technology were able to adapt quickly to a world of flexible working.
This spotlight focuses on whether the changes are permanent and what the future might look like once a return to the office is viable.
• The importance of personal relationships in insurance.
• Digital democratisation.
• Cyber attacks.
• The acceleration of cloud adoption.
• The importance of the health and mental wellbeing of staff.