How insurers can prepare for the digital revolution

Successful insurance companies are reimagining their business models, transforming their business processes, and enabling their workforce to deliver new customer value and live business outcomes in the connected digital economy. In working with leading companies across the globe, we see investments and energy around five strategic priorities:  

• Digital lifestyle insurer.
• Connected insurer.
• Data-driven insurer.
• Consistent and customised omnichannel experience.
• Product agility.

In this paper, we explore the emerging trends and answer fundamental questions about the future of insurance.