The evolution of ECM to content services with the slimming down of the large ECM portfolios has, from a technology perspective, resulted in similar core functionality in content services platforms. This means that differentiation comes largely from the content services offered by vendors for both horizontal tasks and vertical markets. The products featured in this Ovum decision matrix are all very mature, and all the vendors come from the ECM space. There is an adjacent set of vendors in the document and records management market that are also moving into content services. However, Ovum felt that they were not yet sufficiently mature in the content services space to be included in this Ovum decision matrix.
Based on a series of features and functionality that provide differentiation between the leading solutions in the marketplace, this decision matrix provides guidance on selecting a content services solution.