Insurance at risk: The search for safety in a changing world

Insurance firms are waking up to deficiencies in their existing risk and operating models, which are drifting out of alignment with customer needs.

In this paper, we set out a vision for how insurers can harness artificial intelligence and advanced analytics to:

• Evolve rapidly to a more proactive and resilient operating model.
• Inject analytically driven insight into decisions, in real-time, at scale.
• Embrace a fully customer-centric approach and truly understand the complex relationships between risk, behaviour and incentives.