In-depth - claims: Part of the service

It’s often assumed that brokers live the good insurance life. The cut and thrust of winning business, beating up insurers and renewing clients year-on-year as the commissions roll in. It certainly sounds preferable to the life of your garden variety underwriter or loss adjuster.

But if the life of a broker is a glamorous one, then why on earth are we seeing more and more brokers getting involved in the messy word of claims?

In this article, Martin Friel highlights how brokers can provide a claims function in order to retain business, add value and differentiate their service.