How to use intelligent automation to better understand and serve your customers, creating superior insurance experiences

This report, created with, draws on exclusive interviews with technology leaders working in insurance, revealing what they’re doing with advanced analytics and intelligent automation and how they’re benefitting the customer.

It will also explore the business case for using automation to understand and serve your customers more effectively – enabling greater efficiency, better response times, and, ultimately, a superior customer experience.

The interviewees who took part in the research were:
• James Gardiner, head of technology at Admiral.
• David Germain, CIO at RSA.
• Calum Rimmer, co-founder of By Miles.