Roundtable digitalisation: Have insurers got their IT priorities back to front?

Insurers are increasingly looking for ways to improve the interface between themselves and their customers via digitalisation. However, less attention is often payed to the extent to which back office legacy systems can hamper progress.

A recent Post and Onbase Study saw 72% of respondents rating replacing these systems as very important or important. With this in mind, Post teamed up with Onbase to host a roundtable discussion on whether insurers are paying enough attention to their back office processes.

Download this article for a summary of Post’s roundtable discussion.