Simplifying the first mile of insurance claims processing

Claims management falls into a category of business process that is information intensive, requires multiple customer and third party interactions, is time sensitive and is critically important to insurers and claims stakeholders.

However, the collection of information frequently develops into a “tail wagging the dog” scenario as the timely collection of documents and accurate information takes a disproportionate amount of effort and appears anecdotally to cause significant anxiety in the minds of policyholders.

This whitepaper covers generic challenges and options for process improvement in the insurance claims area.

Topics covered:
• Policy admin challenges.
• Five ways to improve the submission of claims documentation and related information.
• Challenges addressed by automation.