2020 has been an unprecedented year for businesses throughout the UK and across the world. Companies have had to adapt quickly to the Covid-19 pandemic in order to survive. There have been some clear winners, while unfortunately many businesses have taken a loss.
The commercial world is very much responding to the state of the world in the wake of a global pandemic, and accelerating changes which were already taking place:
This content focuses on the specific trends which are reshaping the insurance industry.
• Customer expectations in 2020.
• Artificial intelligence and automation.
• Partnerships between insurers and technology companies.
• Using blockchain to detect fraud.