Telematics has the potential to dramatically change the motor insurance market. For insurers the technology will allow the management of policies on a more individual basis than has previously been possible and will enable new tools to reduce costs and prevent fraud. New technology also gives insurers the opportunity to provide new products and services to consumers, while also providing a means of reducing the cost of accessing insurance.
This guidance sets out high-level actions that insurers should seek to achieve to ensure that customers understand and trust telematics-based motor insurance (telematics) products. It also sets out actions that will help to ensure that those involved in providing telematics products are complying with the law.