Whiplash reforms - what have we learnt so far?

Following this year’s whiplash reforms, the volume of personal injury claims has reduced significantly, but the uptake of the Motor Insurers’ Bureau’s (MIB) new claims portal by litigant in persons has been low.

More than 90% of claims submitted so far have been from solicitors representing claimants, rather than litigants in person. This shows that legal representation is still hugely important when managing a customer’s claim.

Read this opinion piece to find out more about the impact of the reforms on the volume of personal injury claims submitted to the Motor Insurers' Bureau (MIB) and four points which motor retail brokers should keep in mind.