Insurers have always had to strike a balance between servicing their customers and behaving ethically, but subrogation is one issue that is tipping the scales.
The practice, which sees an insurer covering the losses of a non-fault driver and seeking the costs back from the at-fault motorist's insurer, is widely accepted as providing good customer service. However, it is not without controversy.
The industry is split over the ethics of subrogation. Will Competition Commission intervention resolve the situation once and for all, or can insurers find their own solution through bilateral agreements?
Download this article to find out.
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