Technology enables quick orientation and decision-making. This has caused insurance customers to become impatient. They want to be informed very quickly and demand real-time decision making and service. Insurers have become e-commerce companies and part in this trend. They have no other option. Technology makes this all possible.
But there is a downside. Haste can be an obstacle to due care and responsible decision-making by the insurer. Especially from the point of view of fraud prevention, when insurers do not want to deter customers with difficult questions and time-consuming checks.
This e-book focuses on how insurers can develop a well organised system of risk analysis and fraud detection, whilst also ensuring that the vast majority of customers receive better service.