Insurance fraud: Improving customer service for honest claimants

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In the traditional fraud triangle, claims fraud is one of the most trivial opportunities to achieve financial gain. The introduction of new channels in the insurance industry to improve customer contact has not seen the desire in the general public to report on fraudulent claims, even though it has a demonstrable impact on every member of the public

Counter fraud techniques important though they may be, are essentially valueless unless they are deployed as part of a targeted technology solution designed not only to understand the fraud landscape, but to help transform public perception of it.

This whitepaper highlights how insurers can enhance their counter fraud strategies by leveraging technology that has a clear positive benefit to the general public.