In recent years the UK home insurance market has enjoyed relatively healthy levels of growth and competition. But home insurance providers suffer from a lack of access to comprehensive, cross-industry claims data, which means they may be unaware of crucial industry trends, including an increase in both the temptation and opportunity for consumers to commit fraud.
Based on input from over 3,000 residential homeowners and renters, this report sheds light homeowner’s and renter’s attitudes towards the claim filling process and their overall perception of home insurance pricing.
Download this report to find out why the need for a clearer view of claims has never been more urgent.
Topics covered include:
• The claims experience.
• Claims and premium increases - perception and reality.
• The impact of claims on customer retention.
• Reasons for switching insurance providers.
• Methods of home insurance purchases.
• Reasons to cheat.