Global claims survey 2021

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Claims can no longer operate in a silo, because the vital role it plays in building customer loyalty and trust means it must be central to any business growth strategy.

To find out what the future holds for claims, Blue Prism worked with Intelligent Insurer to survey over 300 insurance executives.

Featuring 22 infographics, this content provides crucial insights on the future of claims and the emerging technologies impacting insurance.

Topics covered include:
• Leveraging claims to build customer loyalty and trust.
• Can emerging technologies transform claims?
• What are the top three challenges Covid-19 created for claims?
• Claims management priorities over the next 12 months.
• Measuring customer satisfaction in claims.
• Claims technology budgets.
• What areas of the claims process are ripe for improvement?
• What technologies will have the biggest impact on claims over the next five years?