Managing claims content is a daily and growing struggle for insurers.
Claims processing systems can’t keep up with the skyrocketing volume and variety of claims-related content brought on by the rise in digital media. They simply don’t have the content management capabilities to efficiently receive, analyse, store, and manage the incoming flood of photos, videos, forms, and other supporting claims documents.
The result is content chaos and the costs are high, with too much time and effort devoted to processing content instead of claims. That’s why leading insurers are modernising how they manage claims content. And by doing so, they are shortening claims cycle times, cutting operational costs, and better serving policyholders—all without replacing their claims management system.
Is it time to tame the content chaos in your claims process?
Read this best practice guide for five key considerations when determining the right content strategy for your claims department.