Post Magazine: April 25th 2013

In this week's issue of Post, Aviva faces the wrath of the unions this as it unveils a new round of job losses and swingeing cuts to its redundancy package, which are likely to hit long serving staff members the hardest. Towergate's results produce a mixed bag with its networks division seeing a 24% year-on-year drop in earnings, while its underwriting earnings rose 17%.

In other news this week, claimant solicitors back Des Hudson and the Law Society executive as a petition for heads to role after "shameful inaction" makes its way around the market; and Post's own Callum Brodie joins the Insurance Fraud Enforcement Department on a ghost broking raid.

At Post's Claims Club, insurers are blasted for poor social media performances and the London market is challenged to introduce a road traffic accident portal-like electronic system with fixed timelines.

XL's Ian France says insurers must collaborate with planners to ensure building are truly sustainable, while Dual UK's Shane Doyle says managing general agents are starting to become valued members of the insurance industry.

Frank Pinder, president of Global Options, talks to Francesca Nyman about why a zero-tolerance approach to insurance fraud needs to be seen in the UK.

As aggregators come under fire for lack of standards Callum Brodie investigates if changes are on the horizon; Edmund Tirbutt asks if brokers are stealing a march on insurers when it comes to affinity products; and Trevor Latimer says loss adjusters should learn from the past and rediscover the human touch.