Artificial intelligence (AI) has changed the insurance industry – and customer service is no exception. One of the most common forms of AI are the use of chatbots, which Forbes defines as “software functionality that is designed to receive conversational input through text of voice and then generate a response that is also in natural language.”
In other words, instead of interacting with a human, you’re “chatting” with a bot that’s programmed to understand your questions and direct you to the right place.
Chatbots are an innovative tool that can offer many benefits for insurers, such as around-the-clock support for consumers. These automated insurance agents can provide information almost instantaneously and guide consumers to appropriate resources for more information.
Read this blog to find out:
• Eight benefits of using insurance chatbots.
• Challenges that insurance chatbots can solve.
• Five ways chatbots can help insurers.