An insurance fraud is detected every minute in the UK according to the latest figures from the Association of British Insurers (ABI). But, while the industry spends around £250m a year fighting the fraudsters, collaboration is key to stamping it out.
In this In-depth feature, Sam Barrett looks at how brokers play a critical role in detecting fraud before investigating how technology and collaboration are helping in the fight.
• Taking action.
• Technological tactics.
• Fraud figures.
• Striking a balance between counter fraud interventions and a smooth journey for genuine customers.
• Protecting the customer.
• Working together.