Decouple and digitise the leave claims process to address the Covid-19 surge

In the United States, group insurers are experiencing a volume surge in leave claims as much as seven times larger than their regular volume due to legislation related to Covid-19. Servicing absence claims is a complex process that requires months to train new staff.

This content focuses on how insurers can decouple and digitise the leave claims process to address the Covid-19 surge.