Case study: Zurich UK launches claims transformation with Guidewire

Zurich Insurance is known for its stability, experience, and customer service, and the claims division at Zurich UK is no different.

Like many very large insurers, Zurich UK has grown both organically and through acquisition—and this led to a complex IT architecture made up of disparate legacy systems. Its claims handlers worked on 10 different systems and applications, meaning they had to rekey information multiple times.

This case study looks at how Zurich used Guidewire's ClaimCenter® as a launch pad for an overarching claims transformation.

Key benefits:
• Reduced FNOL cycle times.
• Streamlined processes and operational efficiency gains.
• Reduced leakage and increased fraud detection rates.
• Improved management of suppliers.
• Higher customer satisfaction scores and improved employee satisfaction.