Unveiling the future of commercial insurance: Education, engagement and technology

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In the first half of this article, Padraig Floyd looked at the current challenges facing brokers and insurers in the commercial market, the data employed to underwrite commercial risks, and whether the data is fit for purpose and can be trusted by all parties.

Part of any fact-finding mission is asking questions, but if business owners don’t understand the risks they’re seeking cover for, how can the onboarding or renewal process be seamless and efficient?

Businesses are typically underinsured, so how do brokers and insurers ensure customers have a comprehensive understanding of the risks they are insuring?

In the second instalment of the research series by Insurance Post and CRIF, we explore how education, engagement and technology converge to shape a resilient future for commercial insurance.