Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
During times of crisis, the growing demand for information and clarity creates opportunities for spreading disinformation. To help combat disinformation campaigns, this article shares six tips for identifying disinformation in the news and social media.
Motor Mouth podcast nine: Claims culture or no claims culture? Motor insurance and the whiplash reforms
Jonathan Swift, content director at Insurance Post and Matthew Maxwell-Scott, executive director of the Association of Consumer Support Organisations, discuss the whiplash reforms, existing challenges and, with the Coronavirus pandemic ongoing, where we’re likely to be at the end of the year.